Job Description

At Credit Key, we’re transforming how small businesses access and use credit - online, in-store, and everywhere they purchase. As our Product Operations Manager, you’ll play a pivotal role in helping our product and engineering teams scale with speed and clarity.

You’ll serve as the connective tissue across teams, driving programs, owning operational cadence, managing external vendors, and building the infrastructure that keeps our product engine running smoothly. If you're energized by scaling fast-paced orgs and turning chaos into clarity, this role is for you.

What you'll do:

• Program & Project Management
• Lead cross-functional product initiatives from kickoff through execution
• Define and implement governance across product lifecycle: planning, execution, and release
• Track deliverables, identify blockers, and drive accountability with stakeholders
• Operational Scaling
• Design and maintain systems for roadmap tracking, OKR alignment, and launch readiness
• Build and manage internal tools and documentation to streamline team workflows
• Establish best practices for sprint planning, retros, and cross-functional collaboration
• Reporting & Insights
• Build dashboards and reporting to track roadmap progress, team velocity, and product KPIs
• Run quarterly planning processes and monthly check-ins with Product & Eng leadership
• Use data to flag risks, recommend trade-offs, and improve decision-making
• Vendor & Partner Management
• Own relationships with key product and engineering vendors (e.g., analytics, CMS, UX tools, fraud vendors)
• Drive vendor onboarding, performance tracking, and renewals in partnership with Finance and Legal
• Evaluate tooling needs and lead RFPs or vendor transitions as needed
• Strategic Support
• Support Head of Product and Engineering leads with executive briefings and board-level materials
• Drive ad hoc analyses, competitive audits, or process sprints to accelerate delivery
• Help facilitate internal and external feedback loops (e.g., voice of customer, merchant feedback)

Requirements

What we look for:

• 3+ years of experience in product ops, program management, business ops, or consulting in a high-growth tech company
• Track record of managing complex cross-functional projects across Product, Engineering, and GTM teams
• Highly organized
• Proven ability to scale processes without adding red tape
• Strong written and verbal communication — from Slack threads to board decks
• Familiarity with tools like Shortcut, Notion, Jira, Airtable, Looker, and Google Suite
• Experience owning external vendors or tooling is a plus
• Bonus: Experience in B2B lending, payments, fintech, or credit-related businesses

Mindset We Value:

• Owner’s Mentality: You spot problems before others do and take the lead in fixing them.
• Systems Thinker: You simplify complexity and scale with intention.
• Bias for Action: You ship, iterate, and adapt — perfect is the enemy of done.
• Connector: You build relationships across teams and lead without formal authority.
• Customer-First: You build for internal customers (PMs, Engineers, Designers) with empathy and urgency.

Benefits

Why you want to work with us:

• Competitive Compensation Package with equity and paid time off
• Great healthcare benefits
• 401k Match
• 100% Remote. Flexible work schedule & location
• Supportive, low ego, highly collaborative team environment
• Work from home stipend

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